Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely (Joe Rossignol/MacRumors) 29-09-2026

Joe Rossignol / MacRumors:
Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely — Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg’s Mark Gurman.